Team,
The final cop has been posted and is available with TAC, will be on CCO as well. The primary issue is on the UCCX DB and therefore, has the potential to impact reporting clients (not just CUIC). If you have any questions or challenges, let me know.
Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065
From: Erick Bergquist <***@gmail.com<mailto:***@gmail.com>>
Date: Tuesday, 13 September 2016 at 12:26 PM
To: akramadh <***@cisco.com<mailto:***@cisco.com>>
Cc: Brian Meade <***@vt.edu<mailto:***@vt.edu>>, Anthony Holloway <avholloway+cisco-***@gmail.com<mailto:avholloway+cisco-***@gmail.com>>, "cisco-***@puck.nether.net<mailto:cisco-***@puck.nether.net>" <cisco-***@puck.nether.net<mailto:cisco-***@puck.nether.net>>
Subject: Re: [cisco-voip] UCCX CUIC Reports Stopped Working After Certain Date
Also, if you have any scheduled reports those may be stuck or failed (red x). If you rerun the scheduled reports after the fix that are stuck it fixes them.
Wallboard servers or dashboards using the report functions effected will also be impacted.
On Monday, September 12, 2016, Abhiram Kramadhati (akramadh) <***@cisco.com<mailto:***@cisco.com>> wrote:
This impacts agent based reports and not just CUIC (can attempt 8.x as well). Reports we know:
Agent Sumary
Agent Not Ready State
CAD email reports
Best way to confirm if the report error is due to this issue is by running the corresponding SQL query on the UCCX CLI and verifying the error:
admin:run uccx sql db_cra {call sp_agent_summary('2016-09-10 07:00:00','2016-09-11 06:59:59','0',null,'John Doe,Dan Marino','Support',null,null,null,null,null,null,null,null,null,null,null)}
Internal CLI Error: java.sql.SQLException: Overflow occurred on a datetime or interval operation.
The issue is triggered when the date is 8th September and later.
Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065
From: <***@gmail.com<javascript:_e(%7B%7D,'cvml','***@gmail.com');>> on behalf of Brian Meade <***@vt.edu<javascript:_e(%7B%7D,'cvml','***@vt.edu');>>
Date: Tuesday, 13 September 2016 at 11:50 AM
To: Anthony Holloway <avholloway+cisco-***@gmail.com<javascript:_e(%7B%7D,'cvml','avholloway%2Bcisco-***@gmail.com');>>
Cc: akramadh <***@cisco.com<javascript:_e(%7B%7D,'cvml','***@cisco.com');>>, "cisco-***@puck.nether.net<javascript:_e(%7B%7D,'cvml','cisco-***@puck.nether.net');>" <cisco-***@puck.nether.net<javascript:_e(%7B%7D,'cvml','cisco-***@puck.nether.net');>>
Subject: Re: [cisco-voip] UCCX CUIC Reports Stopped Working After Certain Date
Agent Not Ready State report was the big one that hit our clients. It's any report/stored procedure that utilizes the datediff function.
Anything including a date after September 8th seemed to be an issue.
On Mon, Sep 12, 2016 at 9:44 PM, Anthony Holloway <avholloway+cisco-***@gmail.com<javascript:_e(%7B%7D,'cvml','avholloway%2Bcisco-***@gmail.com');>> wrote:
So, should this be impacting every CUIC install in the world? Does this impact all reports or just some? For the reports which are impacted, is only when certain date filters are applied, or any filters? Are there any instances where a system wouldn't be impacted by reportgate? I just ran one random report on a 10.6(1)SU1 system, and I don't see a problem.
On Mon, Sep 12, 2016 at 7:57 PM, Abhiram Kramadhati (akramadh) <***@cisco.com<javascript:_e(%7B%7D,'cvml','***@cisco.com');>> wrote:
Hi all,
There is a cop already available which has been provided to TAC. Only the CAD email reports are yet to be fixed, so we have a fix already there but just formalising it as a cop. We will have one cop released externally which will fix all the reports the cop currently available fixes everything apart from CAD email reports. For that, please ask TAC for a manual workaround (there will be one cop very soon with all the fixes).
A bit of context:
There is a datediff function which calculates the time difference between todays date and reference date. The reference date hardcoded is 1985-01-01 00:00:00 and starting from 8th September 2016, this difference is coming out to be a length that cannot be handled by the variable supposed to be storing it.
This will be fixed and cop will be available. This cop should be installed on both the nodes via CLI and requires no restarts.
Apologies, I am on travel was meaning to send a heads-up when this got highlighted. Please feel free to reach out in case you are having challenges. Thank you.
Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065
From: cisco-voip <cisco-voip-***@puck.nether.net<javascript:_e(%7B%7D,'cvml','cisco-voip-***@puck.nether.net');>> on behalf of Erick Bergquist <***@gmail.com<javascript:_e(%7B%7D,'cvml','***@gmail.com');>>
Date: Tuesday, 13 September 2016 at 7:30 AM
To: Lelio Fulgenzi <***@uoguelph.ca<javascript:_e(%7B%7D,'cvml','***@uoguelph.ca');>>
Cc: "cisco-***@puck.nether.net<javascript:_e(%7B%7D,'cvml','cisco-***@puck.nether.net');>" <cisco-***@puck.nether.net<javascript:_e(%7B%7D,'cvml','cisco-***@puck.nether.net');>>
Subject: Re: [cisco-voip] UCCX CUIC Reports Stopped Working After Certain Date
Ran into this Friday. One client reported it then a few others and knew something weird was going on. Called it the 9/9 bug and worked with TAC and they had workaround ready to apply.
On Monday, September 12, 2016, Lelio Fulgenzi <***@uoguelph.ca<javascript:_e(%7B%7D,'cvml','***@uoguelph.ca');>> wrote:
Yup. Affecting our installation of historical reporting. Not just cuic.
Sent from my iPhone
On Sep 12, 2016, at 3:25 PM, Brian Meade <***@vt.edu> wrote:
This issue seems to be affecting everyone.
Bug ID is CSCvb27878 but not publicly visible yet.
There is a COP file fix available from TAC that doesn't require a reboot or anything.
I'm sure there's a field notice coming soon. I'm guessing the COP file will be on cisco.com<http://cisco.com> soon as well if you don't mind waiting.
More discussion- https://supportforums.cisco.com/discussion/13118806/cuic-uccx-dataset-status-failed-database-error
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