[cisco-voip] PLM 11.0 issues with CUC 11.5.1 SU3?

Discussion:

Erick Bergquist

2017-08-28 05:43:17 UTC

Anyone having any issues with CUC 11.5.1 SU3 and PLM on a 11.0.1?

(thinking about rehosting licenses to the 11.5.1 SU3 CUC node)

It has been working fine for a week since the upgrade and today CUC
threw a license error.

PLM 11.0 shows a "Application Error" for the Unity Connection instance.

I deleted the product instance from PLM, added it back and it picks up
correct 11.5 version fine then on Sync gives "Application Error".

I've reset the unity servers and call manager acting as PLM and same thing.

I reset PLM to default demo mode, deleted the Product instances, and
applied the licenses again. I added Product instances back and it is
not liking Unity still. PLM has all 11.x licenses. PLM detects the
unity version 11.5 correct but doesn't sync.

Reason we're using CUCM 11.0 over 11.5 is due to phone depreciation in
11.5 with some model phones.

Erick

Charles Goldsmith

2017-08-28 05:50:03 UTC

Permalink

11.5.1su3 requires PLM 11.5.1su2, due to the change with the encryption
license:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/plm/11_5_1_SU2/releasenotes/cplm_b_release-notes-cplm-1151su2/cplm_b_release-notes-cplm-1151su2_chapter_01.html
Look at the first Note.

YMMV, but I ran into a bug when I upgraded a PLM to su2 recently, it
wouldn't switch version, even after a reboot, got a vague error about
locking the database. After waiting a few hours with no change, booted off
of the recovery CD and forced the switch. No issues after that. I had a
good backup, so wasn't concerned about forcing it.

Post by Erick Bergquist
Anyone having any issues with CUC 11.5.1 SU3 and PLM on a 11.0.1?
(thinking about rehosting licenses to the 11.5.1 SU3 CUC node)
It has been working fine for a week since the upgrade and today CUC
threw a license error.
PLM 11.0 shows a "Application Error" for the Unity Connection instance.
I deleted the product instance from PLM, added it back and it picks up
correct 11.5 version fine then on Sync gives "Application Error".
I've reset the unity servers and call manager acting as PLM and same thing.
I reset PLM to default demo mode, deleted the Product instances, and
applied the licenses again. I added Product instances back and it is
not liking Unity still. PLM has all 11.x licenses. PLM detects the
unity version 11.5 correct but doesn't sync.
Reason we're using CUCM 11.0 over 11.5 is due to phone depreciation in
11.5 with some model phones.
Erick
_______________________________________________
cisco-voip mailing list
https://puck.nether.net/mailman/listinfo/cisco-voip

Erick Bergquist

2017-08-28 05:57:29 UTC

Permalink

Ok, I was thinking about it being that. Should have stuck to CUC 11.5.1 SU2.

It was working fine for a week. Weird.

So I wonder if I can rehost the licenses to Unity Connection 11.5 SU3
and have CUCM 11.0 talk to PLM on unity connection 11.5.1 SU3 fine?

PLM is co-located on CUCM 11.0 right now (not standalone PLM server).

Thanks!

On Sun, Aug 27, 2017 at 11:50 PM, Charles Goldsmith

Post by Charles Goldsmith
11.5.1su3 requires PLM 11.5.1su2, due to the change with the encryption
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/plm/11_5_1_SU2/releasenotes/cplm_b_release-notes-cplm-1151su2/cplm_b_release-notes-cplm-1151su2_chapter_01.html
Look at the first Note.
YMMV, but I ran into a bug when I upgraded a PLM to su2 recently, it
wouldn't switch version, even after a reboot, got a vague error about
locking the database. After waiting a few hours with no change, booted off
of the recovery CD and forced the switch. No issues after that. I had a
good backup, so wasn't concerned about forcing it.

Charles Goldsmith

2017-08-28 06:10:06 UTC

Permalink

I would expect that would work, rehosting the licenses over to CUC. I've
had to do that in similar circumstances where we needed to upgrade CUC
before CUCM. Either that or build a dedicated PLM and rehost the licenses
there, kinda your choice. It does take up an extra vCPU that is sometimes
not available. With 12.0 changing things around, I wouldn't waste time
with the dedicated PLM though.

Post by Erick Bergquist
Ok, I was thinking about it being that. Should have stuck to CUC 11.5.1 SU2.
It was working fine for a week. Weird.
So I wonder if I can rehost the licenses to Unity Connection 11.5 SU3
and have CUCM 11.0 talk to PLM on unity connection 11.5.1 SU3 fine?
PLM is co-located on CUCM 11.0 right now (not standalone PLM server).
Thanks!
On Sun, Aug 27, 2017 at 11:50 PM, Charles Goldsmith

Post by Charles Goldsmith
11.5.1su3 requires PLM 11.5.1su2, due to the change with the encryption
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/

plm/11_5_1_SU2/releasenotes/cplm_b_release-notes-cplm-
1151su2/cplm_b_release-notes-cplm-1151su2_chapter_01.html

Post by Charles Goldsmith
Look at the first Note.
YMMV, but I ran into a bug when I upgraded a PLM to su2 recently, it
wouldn't switch version, even after a reboot, got a vague error about
locking the database. After waiting a few hours with no change, booted

off

Post by Charles Goldsmith
of the recovery CD and forced the switch. No issues after that. I had a
good backup, so wasn't concerned about forcing it.

Erick Bergquist

2017-08-28 06:11:22 UTC

Permalink

FWIW,

This is the only paragraph in the CUC 11.5 SU3 release notes.
Encryption is disabled on CUC at moment.

In earlier releases, by default encryption was enabled on Cisco Unity
Connection. However, Unity Connection 11.5(1) SU3 and later allows you
to enable or disable the encryption on restricted version of Cisco
Unity Connection to use the security modules. In Demo Mode, the
encryption is disabled by default. It means you are not allowed to use
the security modules of Cisco Unity Connection in Demo Mode. You can
enable the encryption on Unity Connection only when $0 ENC SKU/license
file is installed on the PLM. To enable or disable the encryption, a
new CLI command utils
cuc encryption is introduced in Unity Connection 11.5(1) SU3 and later.

admin:utils cuc encryption ?
utils cuc encryption [enable | disable | status]
admin:utils cuc encryption status

Encryption Mode: Disabled

I'm not finding much yet on CUCM 11.0 talking to a PLM 11.5 with the
encryption license, if I rehost the licenses to the CUC PLM instance
will CUCM 11.0 sync fine?

Or switch version reboot back to 9.x and upgrade unity to 11.5.1 SU2.

Erick Bergquist

2017-08-28 06:40:45 UTC

Permalink

Thanks Charles. Rehosted Unity licenses to unity server w/added
encryption license and Unity is happy again.

Weird it worked fine for a week before throwing a licensing error.

Erick

Post by Erick Bergquist
FWIW,
This is the only paragraph in the CUC 11.5 SU3 release notes.
Encryption is disabled on CUC at moment.
In earlier releases, by default encryption was enabled on Cisco Unity
Connection. However, Unity Connection 11.5(1) SU3 and later allows you
to enable or disable the encryption on restricted version of Cisco
Unity Connection to use the security modules. In Demo Mode, the
encryption is disabled by default. It means you are not allowed to use
the security modules of Cisco Unity Connection in Demo Mode. You can
enable the encryption on Unity Connection only when $0 ENC SKU/license
file is installed on the PLM. To enable or disable the encryption, a
new CLI command utils
cuc encryption is introduced in Unity Connection 11.5(1) SU3 and later.
admin:utils cuc encryption ?
utils cuc encryption [enable | disable | status]
admin:utils cuc encryption status
Encryption Mode: Disabled
I'm not finding much yet on CUCM 11.0 talking to a PLM 11.5 with the
encryption license, if I rehost the licenses to the CUC PLM instance
will CUCM 11.0 sync fine?
Or switch version reboot back to 9.x and upgrade unity to 11.5.1 SU2.

Heim, Dennis

2017-08-28 13:58:15 UTC

Permalink

So if you upgrade CUC to SU3, and don't have the encryption loaded, it will disable encryption?

Dennis Heim | Emerging Technology Architect (Collaboration)
World Wide Technology, Inc. | +1 314-212-1814

"Worry less about who you might offend, and more about who you might inspire" -- Tim Allen
"When you have unlimited time, its easy" - Captain Chesley Sullenberger
"There is a fine line between Wrong and Visionary. Unfortunately, you have to be a visionary to see it." - Sheldon Cooper
"The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it." -- Michelangelo Buonarroti
"We should transform the way we work" - Rowan Trollope
"If you're not failing every now and again, it's a sign you're not doing anything very innovative" - Woody Allen

Click here to join me in my Collaboration Meeting Room

-----Original Message-----
From: cisco-voip [mailto:cisco-voip-***@puck.nether.net] On Behalf Of Erick Bergquist
Sent: Monday, August 28, 2017 2:41 AM
To: Charles Goldsmith <***@justfamily.org>
Cc: voip puck <cisco-***@puck.nether.net>
Subject: Re: [cisco-voip] PLM 11.0 issues with CUC 11.5.1 SU3?

Thanks Charles. Rehosted Unity licenses to unity server w/added encryption license and Unity is happy again.

Weird it worked fine for a week before throwing a licensing error.

Erick

Post by Erick Bergquist
FWIW,
This is the only paragraph in the CUC 11.5 SU3 release notes.
Encryption is disabled on CUC at moment.
In earlier releases, by default encryption was enabled on Cisco Unity
Connection. However, Unity Connection 11.5(1) SU3 and later allows you
to enable or disable the encryption on restricted version of Cisco
Unity Connection to use the security modules. In Demo Mode, the
encryption is disabled by default. It means you are not allowed to use
the security modules of Cisco Unity Connection in Demo Mode. You can
enable the encryption on Unity Connection only when $0 ENC SKU/license
file is installed on the PLM. To enable or disable the encryption, a
new CLI command utils cuc encryption is introduced in Unity Connection
11.5(1) SU3 and later.
admin:utils cuc encryption ?
utils cuc encryption [enable | disable | status] admin:utils cuc
encryption status
Encryption Mode: Disabled
I'm not finding much yet on CUCM 11.0 talking to a PLM 11.5 with the
encryption license, if I rehost the licenses to the CUC PLM instance
will CUCM 11.0 sync fine?
Or switch version reboot back to 9.x and upgrade unity to 11.5.1 SU2.

Post by Charles Goldsmith
11.5.1su3 requires PLM 11.5.1su2, due to the change with the
encryption
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/plm/11_5_1_
SU2/releasenotes/cplm_b_release-notes-cplm-1151su2/cplm_b_release-no
tes-cplm-1151su2_chapter_01.html
Look at the first Note.
YMMV, but I ran into a bug when I upgraded a PLM to su2 recently, it
wouldn't switch version, even after a reboot, got a vague error
about locking the database. After waiting a few hours with no
change, booted off of the recovery CD and forced the switch. No
issues after that. I had a good backup, so wasn't concerned about forcing it.
On Mon, Aug 28, 2017 at 12:43 AM, Erick Bergquist

Post by Erick Bergquist
Anyone having any issues with CUC 11.5.1 SU3 and PLM on a 11.0.1?
(thinking about rehosting licenses to the 11.5.1 SU3 CUC node)
It has been working fine for a week since the upgrade and today CUC
threw a license error.
PLM 11.0 shows a "Application Error" for the Unity Connection instance.
I deleted the product instance from PLM, added it back and it picks
up correct 11.5 version fine then on Sync gives "Application Error".
I've reset the unity servers and call manager acting as PLM and same thing.
I reset PLM to default demo mode, deleted the Product instances,
and applied the licenses again. I added Product instances back and
it is not liking Unity still. PLM has all 11.x licenses. PLM
detects the unity version 11.5 correct but doesn't sync.
Reason we're using CUCM 11.0 over 11.5 is due to phone depreciation in
11.5 with some model phones.
Erick
_______________________________________________
cisco-voip mailing list
https://puck.nether.net/mailman/listinfo/cisco-voip

Erick Bergquist

2017-08-28 16:14:34 UTC

Permalink

When you apply the proper licensing for CUC, the encryption changes to
Enabled on it's own.

admin:utils cuc encryption status
Encryption Mode: Enabled

That was disabled before the licenses were synced.

Post by Heim, Dennis
So if you upgrade CUC to SU3, and don't have the encryption loaded, it will disable encryption?
Dennis Heim | Emerging Technology Architect (Collaboration)
World Wide Technology, Inc. | +1 314-212-1814
"Worry less about who you might offend, and more about who you might inspire" -- Tim Allen
"When you have unlimited time, its easy" - Captain Chesley Sullenberger
"There is a fine line between Wrong and Visionary. Unfortunately, you have to be a visionary to see it." - Sheldon Cooper
"The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it." -- Michelangelo Buonarroti
"We should transform the way we work" - Rowan Trollope
"If you're not failing every now and again, it's a sign you're not doing anything very innovative" - Woody Allen
Click here to join me in my Collaboration Meeting Room
-----Original Message-----
Sent: Monday, August 28, 2017 2:41 AM
Subject: Re: [cisco-voip] PLM 11.0 issues with CUC 11.5.1 SU3?
Thanks Charles. Rehosted Unity licenses to unity server w/added encryption license and Unity is happy again.
Weird it worked fine for a week before throwing a licensing error.
Erick

Post by Erick Bergquist
FWIW,
This is the only paragraph in the CUC 11.5 SU3 release notes.
Encryption is disabled on CUC at moment.
In earlier releases, by default encryption was enabled on Cisco Unity
Connection. However, Unity Connection 11.5(1) SU3 and later allows you
to enable or disable the encryption on restricted version of Cisco
Unity Connection to use the security modules. In Demo Mode, the
encryption is disabled by default. It means you are not allowed to use
the security modules of Cisco Unity Connection in Demo Mode. You can
enable the encryption on Unity Connection only when $0 ENC SKU/license
file is installed on the PLM. To enable or disable the encryption, a
new CLI command utils cuc encryption is introduced in Unity Connection
11.5(1) SU3 and later.
admin:utils cuc encryption ?
utils cuc encryption [enable | disable | status] admin:utils cuc
encryption status
Encryption Mode: Disabled
I'm not finding much yet on CUCM 11.0 talking to a PLM 11.5 with the
encryption license, if I rehost the licenses to the CUC PLM instance
will CUCM 11.0 sync fine?
Or switch version reboot back to 9.x and upgrade unity to 11.5.1 SU2.

Post by Charles Goldsmith
11.5.1su3 requires PLM 11.5.1su2, due to the change with the encryption
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/plm/11_5_1_
SU2/releasenotes/cplm_b_release-notes-cplm-1151su2/cplm_b_release-no
tes-cplm-1151su2_chapter_01.html
Look at the first Note.
YMMV, but I ran into a bug when I upgraded a PLM to su2 recently, it
wouldn't switch version, even after a reboot, got a vague error
about locking the database. After waiting a few hours with no
change, booted off of the recovery CD and forced the switch. No
issues after that. I had a good backup, so wasn't concerned about forcing it.
On Mon, Aug 28, 2017 at 12:43 AM, Erick Bergquist

Post by Erick Bergquist
Anyone having any issues with CUC 11.5.1 SU3 and PLM on a 11.0.1?
(thinking about rehosting licenses to the 11.5.1 SU3 CUC node)
It has been working fine for a week since the upgrade and today CUC
threw a license error.
PLM 11.0 shows a "Application Error" for the Unity Connection instance.
I deleted the product instance from PLM, added it back and it picks
up correct 11.5 version fine then on Sync gives "Application Error".
I've reset the unity servers and call manager acting as PLM and same thing.
I reset PLM to default demo mode, deleted the Product instances,
and applied the licenses again. I added Product instances back and
it is not liking Unity still. PLM has all 11.x licenses. PLM
detects the unity version 11.5 correct but doesn't sync.
Reason we're using CUCM 11.0 over 11.5 is due to phone depreciation in
11.5 with some model phones.
Erick
_______________________________________________
cisco-voip mailing list
https://puck.nether.net/mailman/listinfo/cisco-voip

_______________________________________________
cisco-voip mailing list
https://puck.nether.net/mailman/listinfo/cisco-voip