[cisco-voip] jabber-config.xml not being downloaded or being ignored

Discussion:

ROZA, Ariel

2017-11-03 17:27:22 UTC

I have a preexisting installation CUCM 10.5.2 that I am troubleshooting.

Jabber for Windows clients ask for Webex credentials for login, although the jabber-config.xml file exists and is configured to exclude Webex services.
I have checked every possibility and canŽt see what IŽm missing here.

The jabber-config contents are this:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Policies>
<ServiceDiscoveryExcludedServices>WEBEX</ServiceDiscoveryExcludedServices>
</Policies>
<Directory>
<DirectoryServerType>UDS</DirectoryServerType>
</Directory>
</config>

I have tried Jabber clients 11.6.4 and 11.8.2

The file is loaded to both TFTP serves in the cluster
ItŽs accessible via URL
The name is lowercase and the format is UTF-8
I restarted the TFTP servers when needed
The Cisco Support Field in the CSF device is empty.
In the Jabber Client I used the Diagnostics Tool (CTRL-SHIFT-D) and checked that all setings are ok.
I reset the client, cleared all the files under %APPDATA%\Local\Cisco\ and %APPDATA%\Roaming\Cisco and restarted the client.
The Jabber Client can log on, if done manually, specifiing the "Callmanager 9 "mode and the server name/IP. If I switch to Automatic, it asks for Webex credentials (My customer has a couple of Webex accounts, but not enough for all the enterprise, hence he wants avoid Webex).
I checked the jabber.log, but I didn't get any clues.

Is there anything I am missing from the process?

P.S I also posted this question here: https://supportforums.cisco.com/t5/jabber-clients/jabber-config-xml-not-being-downloaded-or-being-ignored/m-p/3209901#M20756

Regards,

Ariel.

[cid:***@01D354AF.D6B1C1A0]Ariel Roza
Support Engineer / Southern Cone
t: +54 11 5282-0458
c: +54 9 11 5017-4417
Av. Belgrano 955 - Piso 20 - CABA - Argentina - C1092AAJ
www.la.logicalis.com<http://www.la.logicalis.com/>
_________________________________________________
Business and technology working as one
[cid:***@01D298D0.103CDF50]

[cid:***@01D354AF.D6B1C1A0][Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: tw]<http://twitter.com/LogicalisLatam> [Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: fb] <http://es-es.facebook.com/pages/Logicalis-Latam/234648439078> [Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: yt] <http://www.youtube.com/logicalislatam>

Logicalis Argentina S.A. solo puede ser obligado por sus representantes legales conforme los límites establecidos en el acto constitutivo y la legislación en vigor.
El contenido del presente correo electrónico e inclusive sus anexos contienen información confidencial.
El mismo no puede ser divulgado y/o utilizado por cualquiera otro distinto al destinatario, ni puede ser copiado de cualquier forma.

Ben Amick

2017-11-03 17:33:01 UTC

Permalink

Until the first registration they don't get the service exclusion. If the client has any webex accounts it will attempt to connect to those first (or has had in the past - you have to put in a formal support ticket to get it removed). There's a command line switch you can use on the installation of Jabber that will disable the webex on the initial install, and that's the fix if they want to maintain having webex business accounts.

Alternatively, you might be able to get a support ticket in to remove your domain from the webex DNS, which the company gets added to because of the cloud messaging built into webex, but I don't know if they can neuter that without neutering the webex accounts proper.

Ben Amick
Unified Communications Analyst

From: cisco-voip [mailto:cisco-voip-***@puck.nether.net] On Behalf Of ROZA, Ariel
Sent: Friday, November 3, 2017 1:27 PM
To: cisco-***@puck.nether.net
Subject: [cisco-voip] jabber-config.xml not being downloaded or being ignored

I have a preexisting installation CUCM 10.5.2 that I am troubleshooting.

Jabber for Windows clients ask for Webex credentials for login, although the jabber-config.xml file exists and is configured to exclude Webex services.
I have checked every possibility and canŽt see what IŽm missing here.

The jabber-config contents are this:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Policies>
<ServiceDiscoveryExcludedServices>WEBEX</ServiceDiscoveryExcludedServices>
</Policies>
<Directory>
<DirectoryServerType>UDS</DirectoryServerType>
</Directory>
</config>

I have tried Jabber clients 11.6.4 and 11.8.2

The file is loaded to both TFTP serves in the cluster
ItŽs accessible via URL
The name is lowercase and the format is UTF-8
I restarted the TFTP servers when needed
The Cisco Support Field in the CSF device is empty.
In the Jabber Client I used the Diagnostics Tool (CTRL-SHIFT-D) and checked that all setings are ok.
I reset the client, cleared all the files under %APPDATA%\Local\Cisco\ and %APPDATA%\Roaming\Cisco and restarted the client.
The Jabber Client can log on, if done manually, specifiing the "Callmanager 9 "mode and the server name/IP. If I switch to Automatic, it asks for Webex credentials (My customer has a couple of Webex accounts, but not enough for all the enterprise, hence he wants avoid Webex).
I checked the jabber.log, but I didn't get any clues.

Is there anything I am missing from the process?

P.S I also posted this question here: https://supportforums.cisco.com/t5/jabber-clients/jabber-config-xml-not-being-downloaded-or-being-ignored/m-p/3209901#M20756

Regards,

Ariel.

[cid:***@01D354A8.43EBEB90]Ariel Roza
Support Engineer / Southern Cone
t: +54 11 5282-0458
c: +54 9 11 5017-4417
Av. Belgrano 955 - Piso 20 - CABA - Argentina - C1092AAJ
www.la.logicalis.com<http://cp.mcafee.com/d/avndz8Qd2hJ5-VEV7cTKUedTdEEILIFzxO9EVdEEILIFzDDSjqabbXPUVVZMSyyUqejhPuZQrCO6GOIl1hdJnor6TbCOrqKMSdKndFEzJIWqen-LP3atTS7eLsKCOVvxP1EV78LIth5dqWqJS7-l3PWApmU6CQjrVK_nhjjpd7dQXCzATsS02fTzWApmQ-lenMTqlblbCqOmbAaJMJZ0kIToHMd9_7wqr73DD7zpFrJaBGBPdpb6BQQg2eA27NbSH1Sh7wZkYQggHcQg4fB0yq84aC87RR3Q3h1m9Ew8va14Qgi8MH7Q3rzNI2Yfibf0>
_________________________________________________
Business and technology working as one
[cid:***@01D298D0.103CDF50]

[cid:***@01D354A8.43EBEB90][Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: tw]<http://cp.mcafee.com/d/FZsScxMw86QnXCzAsPuXwUTsSyyO-OCe78CzASyyO-OCeuvpdEEILLfzDDT3qabxEVd7dXThKr8qHaNk54SRtxIrsKr9JGX3oSVsSCyeSPFEVvW_ccFTvosWZOWrbB-7c6zAsy-NR4kRHFGTovVkffGhBrwqrjdLCXZt5ddAQsTjKqejtPo0epykV_7BY2JicHqvawlSuGCXiFqFsPmiNsxlK5LE2BCX5u1FfUY3joUsYUYrdbtFkJkKpH9oQKCy0hQwg-9uRoeO8Y7GDCy25pCy0xYE4jh0xkN0-KEuwq8aNd413Vg8Cy2h65o-wrsudLXfABNj7eYz> [Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: fb] <http://cp.mcafee.com/d/avndy0OrhvKqehPdXK3ztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPqq8XreCzB_HYMODtZxPHTbFIKnUsMqehObX7khjmKCHtx_BgY-F6lK1FJAS-rLRQkQSjhPteVEVdTdw0_En-DeXrO5qBunNrifQMaR8OJFYG5MHIZlNdBxNxVxAQsT7f6XiFqFsPmiNsxlK5LE2BCX5u1FfUY3joUsYUYrdbtFkJkKpH9oQKCy0hQwg-9uRoeO8Y7GDCy25pCy0xYE4jh0xkN0-KEuwq8aNd413Vg8Cy2h65o-wrsudHYAdjUN3> [Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: yt] <http://cp.mcafee.com/d/1jWVIq3x0i6jqbZPhOepLtMsrKrhhpvpj73AjhOrhhpvpj7ffICQkmnTDNPPXxJ55MQsCzCZXETdAdlBoG2yrqKMSdKndASRtxIrsKrjh7rpQQsLZvC6kXLIetuVtdBO_3C3hOehvoWyaqRQRrIfYG7DR8OJMddI6TPt-KyCCOqerFTd79KVI04mGTdIx_bUvkzaSDOEvIZldSBiRiVCIByV2Hsbvg5bdSaY3ivNU6CNMVVNUSqmXiFqFsPmiNFtd40zF0xYiZGMtAhUflfd44aPd413Vg8Cy12Fy1ZtgZ0Qglyq827Owhd44ycaNZ0SUYry6MgP60t>

Logicalis Argentina S.A. solo puede ser obligado por sus representantes legales conforme los límites establecidos en el acto constitutivo y la legislación en vigor.
El contenido del presente correo electrónico e inclusive sus anexos contienen información confidencial.
El mismo no puede ser divulgado y/o utilizado por cualquiera otro distinto al destinatario, ni puede ser copiado de cualquier forma.

Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you

ROZA, Ariel

2017-11-03 17:37:10 UTC

Permalink

I know that, but after IŽll I read, I understand that if the jabber client is able to log in a first time, using manual settings, it should download and cache the jabber-config info, hence excluding Webex from them on. Right?

My customer can manually log in.

De: Ben Amick [mailto:***@HumanArc.com]
Enviado el: viernes, 03 de noviembre de 2017 02:33 p.m.
Para: ROZA, Ariel <***@LA.LOGICALIS.COM>; cisco-***@puck.nether.net
Asunto: RE: jabber-config.xml not being downloaded or being ignored

Until the first registration they don't get the service exclusion. If the client has any webex accounts it will attempt to connect to those first (or has had in the past - you have to put in a formal support ticket to get it removed). There's a command line switch you can use on the installation of Jabber that will disable the webex on the initial install, and that's the fix if they want to maintain having webex business accounts.

Alternatively, you might be able to get a support ticket in to remove your domain from the webex DNS, which the company gets added to because of the cloud messaging built into webex, but I don't know if they can neuter that without neutering the webex accounts proper.

Ben Amick
Unified Communications Analyst

From: cisco-voip [mailto:cisco-voip-***@puck.nether.net] On Behalf Of ROZA, Ariel
Sent: Friday, November 3, 2017 1:27 PM
To: cisco-***@puck.nether.net<mailto:cisco-***@puck.nether.net>
Subject: [cisco-voip] jabber-config.xml not being downloaded or being ignored

I have a preexisting installation CUCM 10.5.2 that I am troubleshooting.

Jabber for Windows clients ask for Webex credentials for login, although the jabber-config.xml file exists and is configured to exclude Webex services.
I have checked every possibility and canŽt see what IŽm missing here.

The jabber-config contents are this:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Policies>
<ServiceDiscoveryExcludedServices>WEBEX</ServiceDiscoveryExcludedServices>
</Policies>
<Directory>
<DirectoryServerType>UDS</DirectoryServerType>
</Directory>
</config>

I have tried Jabber clients 11.6.4 and 11.8.2

The file is loaded to both TFTP serves in the cluster
ItŽs accessible via URL
The name is lowercase and the format is UTF-8
I restarted the TFTP servers when needed
The Cisco Support Field in the CSF device is empty.
In the Jabber Client I used the Diagnostics Tool (CTRL-SHIFT-D) and checked that all setings are ok.
I reset the client, cleared all the files under %APPDATA%\Local\Cisco\ and %APPDATA%\Roaming\Cisco and restarted the client.
The Jabber Client can log on, if done manually, specifiing the "Callmanager 9 "mode and the server name/IP. If I switch to Automatic, it asks for Webex credentials (My customer has a couple of Webex accounts, but not enough for all the enterprise, hence he wants avoid Webex).
I checked the jabber.log, but I didn't get any clues.

Is there anything I am missing from the process?

P.S I also posted this question here: https://supportforums.cisco.com/t5/jabber-clients/jabber-config-xml-not-being-downloaded-or-being-ignored/m-p/3209901#M20756<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupportforums.cisco.com%2Ft5%2Fjabber-clients%2Fjabber-config-xml-not-being-downloaded-or-being-ignored%2Fm-p%2F3209901%23M20756&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C829de00cf3c744e9490908d522e1068a%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453272231937860&sdata=PBZbPSyqys9%2BH%2F4%2BmXgXPPToYIqHs3CZBdcPKZlMj0g%3D&reserved=0>

Regards,

Ariel.

[cid:***@01D354B1.32D6D140]Ariel Roza
Support Engineer / Southern Cone
t: +54 11 5282-0458
c: +54 9 11 5017-4417
Av. Belgrano 955 - Piso 20 - CABA - Argentina - C1092AAJ
www.la.logicalis.com<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcp.mcafee.com%2Fd%2Favndz8Qd2hJ5-VEV7cTKUedTdEEILIFzxO9EVdEEILIFzDDSjqabbXPUVVZMSyyUqejhPuZQrCO6GOIl1hdJnor6TbCOrqKMSdKndFEzJIWqen-LP3atTS7eLsKCOVvxP1EV78LIth5dqWqJS7-l3PWApmU6CQjrVK_nhjjpd7dQXCzATsS02fTzWApmQ-lenMTqlblbCqOmbAaJMJZ0kIToHMd9_7wqr73DD7zpFrJaBGBPdpb6BQQg2eA27NbSH1Sh7wZkYQggHcQg4fB0yq84aC87RR3Q3h1m9Ew8va14Qgi8MH7Q3rzNI2Yfibf0&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C829de00cf3c744e9490908d522e1068a%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453272231937860&sdata=stbIJ0jQpFHUsCmldjy0DfqgF8y3kbBe33C6bFpTLLs%3D&reserved=0>
_________________________________________________
Business and technology working as one
[cid:***@01D298D0.103CDF50]

[cid:***@01D354B1.32D6D140][Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: tw]<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcp.mcafee.com%2Fd%2FFZsScxMw86QnXCzAsPuXwUTsSyyO-OCe78CzASyyO-OCeuvpdEEILLfzDDT3qabxEVd7dXThKr8qHaNk54SRtxIrsKr9JGX3oSVsSCyeSPFEVvW_ccFTvosWZOWrbB-7c6zAsy-NR4kRHFGTovVkffGhBrwqrjdLCXZt5ddAQsTjKqejtPo0epykV_7BY2JicHqvawlSuGCXiFqFsPmiNsxlK5LE2BCX5u1FfUY3joUsYUYrdbtFkJkKpH9oQKCy0hQwg-9uRoeO8Y7GDCy25pCy0xYE4jh0xkN0-KEuwq8aNd413Vg8Cy2h65o-wrsudLXfABNj7eYz&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C829de00cf3c744e9490908d522e1068a%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453272231937860&sdata=7GaTFXRuUfiUtlt1JzHGmWoHpNjU25cD3En99E0VCIo%3D&reserved=0> [Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: fb] <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcp.mcafee.com%2Fd%2Favndy0OrhvKqehPdXK3ztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPqq8XreCzB_HYMODtZxPHTbFIKnUsMqehObX7khjmKCHtx_BgY-F6lK1FJAS-rLRQkQSjhPteVEVdTdw0_En-DeXrO5qBunNrifQMaR8OJFYG5MHIZlNdBxNxVxAQsT7f6XiFqFsPmiNsxlK5LE2BCX5u1FfUY3joUsYUYrdbtFkJkKpH9oQKCy0hQwg-9uRoeO8Y7GDCy25pCy0xYE4jh0xkN0-KEuwq8aNd413Vg8Cy2h65o-wrsudHYAdjUN3&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C829de00cf3c744e9490908d522e1068a%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453272231937860&sdata=yty%2FjV%2BUd2LswS6bb%2F5Dl0M5h4XaUIlmzPSZ5KyWhe8%3D&reserved=0> [Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: yt] <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcp.mcafee.com%2Fd%2F1jWVIq3x0i6jqbZPhOepLtMsrKrhhpvpj73AjhOrhhpvpj7ffICQkmnTDNPPXxJ55MQsCzCZXETdAdlBoG2yrqKMSdKndASRtxIrsKrjh7rpQQsLZvC6kXLIetuVtdBO_3C3hOehvoWyaqRQRrIfYG7DR8OJMddI6TPt-KyCCOqerFTd79KVI04mGTdIx_bUvkzaSDOEvIZldSBiRiVCIByV2Hsbvg5bdSaY3ivNU6CNMVVNUSqmXiFqFsPmiNFtd40zF0xYiZGMtAhUflfd44aPd413Vg8Cy12Fy1ZtgZ0Qglyq827Owhd44ycaNZ0SUYry6MgP60t&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C829de00cf3c744e9490908d522e1068a%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453272231937860&sdata=0UmyCn3z66wpNYk45j3T5xtOBXFHuaDopEy6PW6tLcY%3D&reserved=0>

Logicalis Argentina S.A. solo puede ser obligado por sus representantes legales conforme los límites establecidos en el acto constitutivo y la legislación en vigor.
El contenido del presente correo electrónico e inclusive sus anexos contienen información confidencial.
El mismo no puede ser divulgado y/o utilizado por cualquiera otro distinto al destinatario, ni puede ser copiado de cualquier forma.

Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you

Ben Amick

2017-11-03 17:39:10 UTC

Permalink

I haven't tested it in a while and don't have the capability do on the domain I have access to, but if you reset the jabber client it might remove the exclusion provisioning, which you would need to do to switch users. As I said, don't quote me on that but it's a possibility.

Ben Amick
Unified Communications Analyst

From: ROZA, Ariel [mailto:***@LA.LOGICALIS.COM]
Sent: Friday, November 3, 2017 1:37 PM
To: Ben Amick <***@HumanArc.com>; cisco-***@puck.nether.net
Subject: RE: jabber-config.xml not being downloaded or being ignored

I know that, but after IŽll I read, I understand that if the jabber client is able to log in a first time, using manual settings, it should download and cache the jabber-config info, hence excluding Webex from them on. Right?

My customer can manually log in.

De: Ben Amick [mailto:***@HumanArc.com]
Enviado el: viernes, 03 de noviembre de 2017 02:33 p.m.
Para: ROZA, Ariel <***@LA.LOGICALIS.COM<mailto:***@LA.LOGICALIS.COM>>; cisco-***@puck.nether.net<mailto:cisco-***@puck.nether.net>
Asunto: RE: jabber-config.xml not being downloaded or being ignored

Until the first registration they don't get the service exclusion. If the client has any webex accounts it will attempt to connect to those first (or has had in the past - you have to put in a formal support ticket to get it removed). There's a command line switch you can use on the installation of Jabber that will disable the webex on the initial install, and that's the fix if they want to maintain having webex business accounts.

Alternatively, you might be able to get a support ticket in to remove your domain from the webex DNS, which the company gets added to because of the cloud messaging built into webex, but I don't know if they can neuter that without neutering the webex accounts proper.

Ben Amick
Unified Communications Analyst

From: cisco-voip [mailto:cisco-voip-***@puck.nether.net] On Behalf Of ROZA, Ariel
Sent: Friday, November 3, 2017 1:27 PM
To: cisco-***@puck.nether.net<mailto:cisco-***@puck.nether.net>
Subject: [cisco-voip] jabber-config.xml not being downloaded or being ignored

I have a preexisting installation CUCM 10.5.2 that I am troubleshooting.

Jabber for Windows clients ask for Webex credentials for login, although the jabber-config.xml file exists and is configured to exclude Webex services.
I have checked every possibility and canŽt see what IŽm missing here.

The jabber-config contents are this:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Policies>
<ServiceDiscoveryExcludedServices>WEBEX</ServiceDiscoveryExcludedServices>
</Policies>
<Directory>
<DirectoryServerType>UDS</DirectoryServerType>
</Directory>
</config>

I have tried Jabber clients 11.6.4 and 11.8.2

The file is loaded to both TFTP serves in the cluster
ItŽs accessible via URL
The name is lowercase and the format is UTF-8
I restarted the TFTP servers when needed
The Cisco Support Field in the CSF device is empty.
In the Jabber Client I used the Diagnostics Tool (CTRL-SHIFT-D) and checked that all setings are ok.
I reset the client, cleared all the files under %APPDATA%\Local\Cisco\ and %APPDATA%\Roaming\Cisco and restarted the client.
The Jabber Client can log on, if done manually, specifiing the "Callmanager 9 "mode and the server name/IP. If I switch to Automatic, it asks for Webex credentials (My customer has a couple of Webex accounts, but not enough for all the enterprise, hence he wants avoid Webex).
I checked the jabber.log, but I didn't get any clues.

Is there anything I am missing from the process?

P.S I also posted this question here: https://supportforums.cisco.com/t5/jabber-clients/jabber-config-xml-not-being-downloaded-or-being-ignored/m-p/3209901#M20756<http://cp.mcafee.com/d/5fHCNAp6xEgdELTd78VCXzXxKVJ55BZBcsehd79J55BZBcsY-Orhhpvuv7ffK6Qkn3hOqerTKzsSgRmlyEa9JGX3oSVsSjrlS6NJOVIQsI6zDreCzB_HYOeh7c3AuLsKCO-PPVEVKMYUeWyaaRQRrTjVkffGhBrwqrhdLCXYDtNwse7cFL6XCOsVHkiP8rt7GqXVYE5qsJ6I_JelotlKpZqBunMAT4YUDeqR1X8wfj5NWoLhJpqIpKRySHjHiFqLbzQNurUZcn4t84fynIvbUjEfj5N7i13UBXlwX8yn3RjOYaPbAfB0yngGowvnkfgbRyn8va14L8z2Ivg7FyWFtouCbIFTd79EVKyfjp6QXzDT6ww24dDFRQNUUiKyf72gx6nDY2MM18wfoKvL7R8OJFYGsKf72jOpEVg-ZXeIS7ccuqem3hPsQsTugvjjZ6XzSzNMADXapEVLowYwNtyXXSAfvKDpxRZUwYeZAue4HzNMBsue4D6n67SkNOqra9EVp7fenq208ExIZe2MO190b31ombkd78Zcp2UZcno7FzaE34g62Mm1dge6yMnEO90icEm2M50iudydO8ZAeq208zZfypZ0WVLoOY_ER5d1h-YvkzaSDOFOVJUsMC-r1oQAq817i13UBXlwX8zMuGuq88lCq827Owhd425j43WWxW1EwH4Qg4fB0yq894olzW1JYQsCRtZquLH-Er9>

Regards,

Ariel.

[cid:***@01D354A9.1FF5B940]Ariel Roza
Support Engineer / Southern Cone
t: +54 11 5282-0458
c: +54 9 11 5017-4417
Av. Belgrano 955 - Piso 20 - CABA - Argentina - C1092AAJ
www.la.logicalis.com<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcp.mcafee.com%2Fd%2Favndz8Qd2hJ5-VEV7cTKUedTdEEILIFzxO9EVdEEILIFzDDSjqabbXPUVVZMSyyUqejhPuZQrCO6GOIl1hdJnor6TbCOrqKMSdKndFEzJIWqen-LP3atTS7eLsKCOVvxP1EV78LIth5dqWqJS7-l3PWApmU6CQjrVK_nhjjpd7dQXCzATsS02fTzWApmQ-lenMTqlblbCqOmbAaJMJZ0kIToHMd9_7wqr73DD7zpFrJaBGBPdpb6BQQg2eA27NbSH1Sh7wZkYQggHcQg4fB0yq84aC87RR3Q3h1m9Ew8va14Qgi8MH7Q3rzNI2Yfibf0&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C829de00cf3c744e9490908d522e1068a%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453272231937860&sdata=stbIJ0jQpFHUsCmldjy0DfqgF8y3kbBe33C6bFpTLLs%3D&reserved=0>
_________________________________________________
Business and technology working as one
[cid:***@01D298D0.103CDF50]

[cid:***@01D354A9.1FF5B940][Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: tw]<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcp.mcafee.com%2Fd%2FFZsScxMw86QnXCzAsPuXwUTsSyyO-OCe78CzASyyO-OCeuvpdEEILLfzDDT3qabxEVd7dXThKr8qHaNk54SRtxIrsKr9JGX3oSVsSCyeSPFEVvW_ccFTvosWZOWrbB-7c6zAsy-NR4kRHFGTovVkffGhBrwqrjdLCXZt5ddAQsTjKqejtPo0epykV_7BY2JicHqvawlSuGCXiFqFsPmiNsxlK5LE2BCX5u1FfUY3joUsYUYrdbtFkJkKpH9oQKCy0hQwg-9uRoeO8Y7GDCy25pCy0xYE4jh0xkN0-KEuwq8aNd413Vg8Cy2h65o-wrsudLXfABNj7eYz&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C829de00cf3c744e9490908d522e1068a%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453272231937860&sdata=7GaTFXRuUfiUtlt1JzHGmWoHpNjU25cD3En99E0VCIo%3D&reserved=0> [Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: fb] <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcp.mcafee.com%2Fd%2Favndy0OrhvKqehPdXK3ztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPqq8XreCzB_HYMODtZxPHTbFIKnUsMqehObX7khjmKCHtx_BgY-F6lK1FJAS-rLRQkQSjhPteVEVdTdw0_En-DeXrO5qBunNrifQMaR8OJFYG5MHIZlNdBxNxVxAQsT7f6XiFqFsPmiNsxlK5LE2BCX5u1FfUY3joUsYUYrdbtFkJkKpH9oQKCy0hQwg-9uRoeO8Y7GDCy25pCy0xYE4jh0xkN0-KEuwq8aNd413Vg8Cy2h65o-wrsudHYAdjUN3&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C829de00cf3c744e9490908d522e1068a%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453272231937860&sdata=yty%2FjV%2BUd2LswS6bb%2F5Dl0M5h4XaUIlmzPSZ5KyWhe8%3D&reserved=0> [Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: yt] <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcp.mcafee.com%2Fd%2F1jWVIq3x0i6jqbZPhOepLtMsrKrhhpvpj73AjhOrhhpvpj7ffICQkmnTDNPPXxJ55MQsCzCZXETdAdlBoG2yrqKMSdKndASRtxIrsKrjh7rpQQsLZvC6kXLIetuVtdBO_3C3hOehvoWyaqRQRrIfYG7DR8OJMddI6TPt-KyCCOqerFTd79KVI04mGTdIx_bUvkzaSDOEvIZldSBiRiVCIByV2Hsbvg5bdSaY3ivNU6CNMVVNUSqmXiFqFsPmiNFtd40zF0xYiZGMtAhUflfd44aPd413Vg8Cy12Fy1ZtgZ0Qglyq827Owhd44ycaNZ0SUYry6MgP60t&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C829de00cf3c744e9490908d522e1068a%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453272231937860&sdata=0UmyCn3z66wpNYk45j3T5xtOBXFHuaDopEy6PW6tLcY%3D&reserved=0>

Logicalis Argentina S.A. solo puede ser obligado por sus representantes legales conforme los límites establecidos en el acto constitutivo y la legislación en vigor.
El contenido del presente correo electrónico e inclusive sus anexos contienen información confidencial.
El mismo no puede ser divulgado y/o utilizado por cualquiera otro distinto al destinatario, ni puede ser copiado de cualquier forma.

Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you

Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you

ROZA, Ariel

2017-11-03 17:41:15 UTC

Permalink

Thanks, Ben :)

De: Ben Amick [mailto:***@HumanArc.com]
Enviado el: viernes, 03 de noviembre de 2017 02:39 p.m.
Para: ROZA, Ariel <***@LA.LOGICALIS.COM>; cisco-***@puck.nether.net
Asunto: RE: jabber-config.xml not being downloaded or being ignored

I haven't tested it in a while and don't have the capability do on the domain I have access to, but if you reset the jabber client it might remove the exclusion provisioning, which you would need to do to switch users. As I said, don't quote me on that but it's a possibility.

Ben Amick
Unified Communications Analyst

From: ROZA, Ariel [mailto:***@LA.LOGICALIS.COM]
Sent: Friday, November 3, 2017 1:37 PM
To: Ben Amick <***@HumanArc.com<mailto:***@HumanArc.com>>; cisco-***@puck.nether.net<mailto:cisco-***@puck.nether.net>
Subject: RE: jabber-config.xml not being downloaded or being ignored

I know that, but after IŽll I read, I understand that if the jabber client is able to log in a first time, using manual settings, it should download and cache the jabber-config info, hence excluding Webex from them on. Right?

My customer can manually log in.

De: Ben Amick [mailto:***@HumanArc.com]
Enviado el: viernes, 03 de noviembre de 2017 02:33 p.m.
Para: ROZA, Ariel <***@LA.LOGICALIS.COM<mailto:***@LA.LOGICALIS.COM>>; cisco-***@puck.nether.net<mailto:cisco-***@puck.nether.net>
Asunto: RE: jabber-config.xml not being downloaded or being ignored

Until the first registration they don't get the service exclusion. If the client has any webex accounts it will attempt to connect to those first (or has had in the past - you have to put in a formal support ticket to get it removed). There's a command line switch you can use on the installation of Jabber that will disable the webex on the initial install, and that's the fix if they want to maintain having webex business accounts.

Alternatively, you might be able to get a support ticket in to remove your domain from the webex DNS, which the company gets added to because of the cloud messaging built into webex, but I don't know if they can neuter that without neutering the webex accounts proper.

Ben Amick
Unified Communications Analyst

From: cisco-voip [mailto:cisco-voip-***@puck.nether.net] On Behalf Of ROZA, Ariel
Sent: Friday, November 3, 2017 1:27 PM
To: cisco-***@puck.nether.net<mailto:cisco-***@puck.nether.net>
Subject: [cisco-voip] jabber-config.xml not being downloaded or being ignored

I have a preexisting installation CUCM 10.5.2 that I am troubleshooting.

Jabber for Windows clients ask for Webex credentials for login, although the jabber-config.xml file exists and is configured to exclude Webex services.
I have checked every possibility and canŽt see what IŽm missing here.

The jabber-config contents are this:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Policies>
<ServiceDiscoveryExcludedServices>WEBEX</ServiceDiscoveryExcludedServices>
</Policies>
<Directory>
<DirectoryServerType>UDS</DirectoryServerType>
</Directory>
</config>

I have tried Jabber clients 11.6.4 and 11.8.2

The file is loaded to both TFTP serves in the cluster
ItŽs accessible via URL
The name is lowercase and the format is UTF-8
I restarted the TFTP servers when needed
The Cisco Support Field in the CSF device is empty.
In the Jabber Client I used the Diagnostics Tool (CTRL-SHIFT-D) and checked that all setings are ok.
I reset the client, cleared all the files under %APPDATA%\Local\Cisco\ and %APPDATA%\Roaming\Cisco and restarted the client.
The Jabber Client can log on, if done manually, specifiing the "Callmanager 9 "mode and the server name/IP. If I switch to Automatic, it asks for Webex credentials (My customer has a couple of Webex accounts, but not enough for all the enterprise, hence he wants avoid Webex).
I checked the jabber.log, but I didn't get any clues.

Is there anything I am missing from the process?

P.S I also posted this question here: https://supportforums.cisco.com/t5/jabber-clients/jabber-config-xml-not-being-downloaded-or-being-ignored/m-p/3209901#M20756<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcp.mcafee.com%2Fd%2F5fHCNAp6xEgdELTd78VCXzXxKVJ55BZBcsehd79J55BZBcsY-Orhhpvuv7ffK6Qkn3hOqerTKzsSgRmlyEa9JGX3oSVsSjrlS6NJOVIQsI6zDreCzB_HYOeh7c3AuLsKCO-PPVEVKMYUeWyaaRQRrTjVkffGhBrwqrhdLCXYDtNwse7cFL6XCOsVHkiP8rt7GqXVYE5qsJ6I_JelotlKpZqBunMAT4YUDeqR1X8wfj5NWoLhJpqIpKRySHjHiFqLbzQNurUZcn4t84fynIvbUjEfj5N7i13UBXlwX8yn3RjOYaPbAfB0yngGowvnkfgbRyn8va14L8z2Ivg7FyWFtouCbIFTd79EVKyfjp6QXzDT6ww24dDFRQNUUiKyf72gx6nDY2MM18wfoKvL7R8OJFYGsKf72jOpEVg-ZXeIS7ccuqem3hPsQsTugvjjZ6XzSzNMADXapEVLowYwNtyXXSAfvKDpxRZUwYeZAue4HzNMBsue4D6n67SkNOqra9EVp7fenq208ExIZe2MO190b31ombkd78Zcp2UZcno7FzaE34g62Mm1dge6yMnEO90icEm2M50iudydO8ZAeq208zZfypZ0WVLoOY_ER5d1h-YvkzaSDOFOVJUsMC-r1oQAq817i13UBXlwX8zMuGuq88lCq827Owhd425j43WWxW1EwH4Qg4fB0yq894olzW1JYQsCRtZquLH-Er9&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7Cf28562ff18034302d81708d522e1e291%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453275924907514&sdata=aJaHFnc%2BDbTxkLb%2FoByvRB3J52h8vlU%2BwAXZNW01roY%3D&reserved=0>

Regards,

Ariel.

[cid:***@01D354B1.C88BB520]Ariel Roza
Support Engineer / Southern Cone
t: +54 11 5282-0458
c: +54 9 11 5017-4417
Av. Belgrano 955 - Piso 20 - CABA - Argentina - C1092AAJ
www.la.logicalis.com<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcp.mcafee.com%2Fd%2Favndz8Qd2hJ5-VEV7cTKUedTdEEILIFzxO9EVdEEILIFzDDSjqabbXPUVVZMSyyUqejhPuZQrCO6GOIl1hdJnor6TbCOrqKMSdKndFEzJIWqen-LP3atTS7eLsKCOVvxP1EV78LIth5dqWqJS7-l3PWApmU6CQjrVK_nhjjpd7dQXCzATsS02fTzWApmQ-lenMTqlblbCqOmbAaJMJZ0kIToHMd9_7wqr73DD7zpFrJaBGBPdpb6BQQg2eA27NbSH1Sh7wZkYQggHcQg4fB0yq84aC87RR3Q3h1m9Ew8va14Qgi8MH7Q3rzNI2Yfibf0&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C829de00cf3c744e9490908d522e1068a%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453272231937860&sdata=stbIJ0jQpFHUsCmldjy0DfqgF8y3kbBe33C6bFpTLLs%3D&reserved=0>
_________________________________________________
Business and technology working as one
[cid:***@01D298D0.103CDF50]

[cid:***@01D354B1.C88BB520][Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: tw]<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcp.mcafee.com%2Fd%2FFZsScxMw86QnXCzAsPuXwUTsSyyO-OCe78CzASyyO-OCeuvpdEEILLfzDDT3qabxEVd7dXThKr8qHaNk54SRtxIrsKr9JGX3oSVsSCyeSPFEVvW_ccFTvosWZOWrbB-7c6zAsy-NR4kRHFGTovVkffGhBrwqrjdLCXZt5ddAQsTjKqejtPo0epykV_7BY2JicHqvawlSuGCXiFqFsPmiNsxlK5LE2BCX5u1FfUY3joUsYUYrdbtFkJkKpH9oQKCy0hQwg-9uRoeO8Y7GDCy25pCy0xYE4jh0xkN0-KEuwq8aNd413Vg8Cy2h65o-wrsudLXfABNj7eYz&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C829de00cf3c744e9490908d522e1068a%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453272231937860&sdata=7GaTFXRuUfiUtlt1JzHGmWoHpNjU25cD3En99E0VCIo%3D&reserved=0> [Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: fb] <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcp.mcafee.com%2Fd%2Favndy0OrhvKqehPdXK3ztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPqq8XreCzB_HYMODtZxPHTbFIKnUsMqehObX7khjmKCHtx_BgY-F6lK1FJAS-rLRQkQSjhPteVEVdTdw0_En-DeXrO5qBunNrifQMaR8OJFYG5MHIZlNdBxNxVxAQsT7f6XiFqFsPmiNsxlK5LE2BCX5u1FfUY3joUsYUYrdbtFkJkKpH9oQKCy0hQwg-9uRoeO8Y7GDCy25pCy0xYE4jh0xkN0-KEuwq8aNd413Vg8Cy2h65o-wrsudHYAdjUN3&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C829de00cf3c744e9490908d522e1068a%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453272231937860&sdata=yty%2FjV%2BUd2LswS6bb%2F5Dl0M5h4XaUIlmzPSZ5KyWhe8%3D&reserved=0> [Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: yt] <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcp.mcafee.com%2Fd%2F1jWVIq3x0i6jqbZPhOepLtMsrKrhhpvpj73AjhOrhhpvpj7ffICQkmnTDNPPXxJ55MQsCzCZXETdAdlBoG2yrqKMSdKndASRtxIrsKrjh7rpQQsLZvC6kXLIetuVtdBO_3C3hOehvoWyaqRQRrIfYG7DR8OJMddI6TPt-KyCCOqerFTd79KVI04mGTdIx_bUvkzaSDOEvIZldSBiRiVCIByV2Hsbvg5bdSaY3ivNU6CNMVVNUSqmXiFqFsPmiNFtd40zF0xYiZGMtAhUflfd44aPd413Vg8Cy12Fy1ZtgZ0Qglyq827Owhd44ycaNZ0SUYry6MgP60t&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C829de00cf3c744e9490908d522e1068a%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453272231937860&sdata=0UmyCn3z66wpNYk45j3T5xtOBXFHuaDopEy6PW6tLcY%3D&reserved=0>

Logicalis Argentina S.A. solo puede ser obligado por sus representantes legales conforme los límites establecidos en el acto constitutivo y la legislación en vigor.
El contenido del presente correo electrónico e inclusive sus anexos contienen información confidencial.
El mismo no puede ser divulgado y/o utilizado por cualquiera otro distinto al destinatario, ni puede ser copiado de cualquier forma.

Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you

Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you

Brian Meade

2017-11-03 17:38:06 UTC

Permalink

Yea, the problem here is the clients don't download the jabber-config.xml
until they connect to CUCM which is later.

For first login, you'll need to use provisioning URLs, install switches, or
make a custom MSI.

Until the first registration they donât get the service exclusion. If the
client has any webex accounts it will attempt to connect to those first (or
has had in the past â you have to put in a formal support ticket to get it
removed). Thereâs a command line switch you can use on the installation of
Jabber that will disable the webex on the initial install, and thatâs the
fix if they want to maintain having webex business accounts.
Alternatively, you might be able to get a support ticket in to remove your
domain from the webex DNS, which the company gets added to because of the
cloud messaging built into webex, but I donât know if they can neuter that
without neutering the webex accounts proper.
Ben Amick
Unified Communications Analyst
Of *ROZA, Ariel
*Sent:* Friday, November 3, 2017 1:27 PM
*Subject:* [cisco-voip] jabber-config.xml not being downloaded or being
ignored
I have a preexisting installation CUCM 10.5.2 that I am troubleshooting.
Jabber for Windows clients ask for Webex credentials for login, although
the jabber-config.xml file exists and is configured to exclude Webex
services.
I have checked every possibility and canÂŽt see what IÂŽm missing here.
<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Policies>
<ServiceDiscoveryExcludedServices>WEBEX</ServiceDiscoveryExcludedServices>
</Policies>
<Directory>
<DirectoryServerType>UDS</DirectoryServerType>
</Directory>
</config>
I have tried Jabber clients 11.6.4 and 11.8.2
The file is loaded to both TFTP serves in the cluster
ItÂŽs accessible via URL
The name is lowercase and the format is UTF-8
I restarted the TFTP servers when needed
The Cisco Support Field in the CSF device is empty.
In the Jabber Client I used the Diagnostics Tool (CTRL-SHIFT-D) and
checked that all setings are ok.
I reset the client, cleared all the files under %APPDATA%\Local\Cisco\ and
%APPDATA%\Roaming\Cisco and restarted the client.
The Jabber Client can log on, if done manually, specifiing the
"Callmanager 9 "mode and the server name/IP. If I switch to Automatic, it
asks for Webex credentials (My customer has a couple of Webex accounts, but
not enough for all the enterprise, hence he wants avoid Webex).
I checked the jabber.log, but I didn't get any clues.
Is there anything I am missing from the process?
P.S I also posted this question here: https://supportforums.cisco.
com/t5/jabber-clients/jabber-config-xml-not-being-
downloaded-or-being-ignored/m-p/3209901#M20756
Regards,
Ariel.
*Ariel Roza*
*Support Engineer / Southern Cone *
t: +54 11 5282-0458 <+54%2011%205282-0458>
c: +54 9 11 5017-4417 <+54%209%2011%205017-4417>
Av. Belgrano 955 â Piso 20 â CABA â Argentina â C1092AAJ
www.la.logicalis.com
<http://cp.mcafee.com/d/avndz8Qd2hJ5-VEV7cTKUedTdEEILIFzxO9EVdEEILIFzDDSjqabbXPUVVZMSyyUqejhPuZQrCO6GOIl1hdJnor6TbCOrqKMSdKndFEzJIWqen-LP3atTS7eLsKCOVvxP1EV78LIth5dqWqJS7-l3PWApmU6CQjrVK_nhjjpd7dQXCzATsS02fTzWApmQ-lenMTqlblbCqOmbAaJMJZ0kIToHMd9_7wqr73DD7zpFrJaBGBPdpb6BQQg2eA27NbSH1Sh7wZkYQggHcQg4fB0yq84aC87RR3Q3h1m9Ew8va14Qgi8MH7Q3rzNI2Yfibf0>
*_________________________________________________ **Business **and
technology working as one*
DescripciÃ³n: tw]
<http://cp.mcafee.com/d/FZsScxMw86QnXCzAsPuXwUTsSyyO-OCe78CzASyyO-OCeuvpdEEILLfzDDT3qabxEVd7dXThKr8qHaNk54SRtxIrsKr9JGX3oSVsSCyeSPFEVvW_ccFTvosWZOWrbB-7c6zAsy-NR4kRHFGTovVkffGhBrwqrjdLCXZt5ddAQsTjKqejtPo0epykV_7BY2JicHqvawlSuGCXiFqFsPmiNsxlK5LE2BCX5u1FfUY3joUsYUYrdbtFkJkKpH9oQKCy0hQwg-9uRoeO8Y7GDCy25pCy0xYE4jh0xkN0-KEuwq8aNd413Vg8Cy2h65o-wrsudLXfABNj7eYz>
DescripciÃ³n: fb]
<http://cp.mcafee.com/d/avndy0OrhvKqehPdXK3ztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPqq8XreCzB_HYMODtZxPHTbFIKnUsMqehObX7khjmKCHtx_BgY-F6lK1FJAS-rLRQkQSjhPteVEVdTdw0_En-DeXrO5qBunNrifQMaR8OJFYG5MHIZlNdBxNxVxAQsT7f6XiFqFsPmiNsxlK5LE2BCX5u1FfUY3joUsYUYrdbtFkJkKpH9oQKCy0hQwg-9uRoeO8Y7GDCy25pCy0xYE4jh0xkN0-KEuwq8aNd413Vg8Cy2h65o-wrsudHYAdjUN3>
DescripciÃ³n: yt]
<http://cp.mcafee.com/d/1jWVIq3x0i6jqbZPhOepLtMsrKrhhpvpj73AjhOrhhpvpj7ffICQkmnTDNPPXxJ55MQsCzCZXETdAdlBoG2yrqKMSdKndASRtxIrsKrjh7rpQQsLZvC6kXLIetuVtdBO_3C3hOehvoWyaqRQRrIfYG7DR8OJMddI6TPt-KyCCOqerFTd79KVI04mGTdIx_bUvkzaSDOEvIZldSBiRiVCIByV2Hsbvg5bdSaY3ivNU6CNMVVNUSqmXiFqFsPmiNFtd40zF0xYiZGMtAhUflfd44aPd413Vg8Cy12Fy1ZtgZ0Qglyq827Owhd44ycaNZ0SUYry6MgP60t>
Logicalis Argentina S.A. solo puede ser obligado por sus representantes
legales conforme los lÃmites establecidos en el acto constitutivo y la
legislaciÃ³n en vigor.
El contenido del presente correo electrÃ³nico e inclusive sus anexos
contienen informaciÃ³n confidencial.
El mismo no puede ser divulgado y/o utilizado por cualquiera otro distinto
al destinatario, ni puede ser copiado de cualquier forma.
Confidentiality Note: This message is intended for use only by the
individual or entity to which it is addressed and may contain information
that is privileged, confidential, and exempt from disclosure under
applicable law. If the reader of this message is not the intended recipient
or the employee or agent responsible for delivering the message to the
intended recipient, you are hereby notified that any dissemination,
distribution or copying of this communication is strictly prohibited. If
you have received this communication in error, please contact the sender
immediately and destroy the material in its entirety, whether electronic or
hard copy. Thank you
_______________________________________________
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https://puck.nether.net/mailman/listinfo/cisco-voip

Ben Amick

2017-11-03 17:40:35 UTC

Permalink

Speaking of custom MSIs, I never have been able to get Orca to get that right. Anyone got a cheat sheet on that?

Iâve always just messed with the install switches personally, much cleaner, especially if deploying to an image.

Ben Amick
Unified Communications Analyst

From: ***@gmail.com [mailto:***@gmail.com] On Behalf Of Brian Meade
Sent: Friday, November 3, 2017 1:38 PM
To: Ben Amick <***@HumanArc.com>
Cc: ROZA, Ariel <***@la.logicalis.com>; cisco-***@puck.nether.net
Subject: Re: [cisco-voip] jabber-config.xml not being downloaded or being ignored

Yea, the problem here is the clients don't download the jabber-config.xml until they connect to CUCM which is later.

For first login, you'll need to use provisioning URLs, install switches, or make a custom MSI.

On Fri, Nov 3, 2017 at 1:33 PM, Ben Amick <***@humanarc.com<mailto:***@humanarc.com>> wrote:
Until the first registration they donât get the service exclusion. If the client has any webex accounts it will attempt to connect to those first (or has had in the past â you have to put in a formal support ticket to get it removed). Thereâs a command line switch you can use on the installation of Jabber that will disable the webex on the initial install, and thatâs the fix if they want to maintain having webex business accounts.

Alternatively, you might be able to get a support ticket in to remove your domain from the webex DNS, which the company gets added to because of the cloud messaging built into webex, but I donât know if they can neuter that without neutering the webex accounts proper.

Ben Amick
Unified Communications Analyst

From: cisco-voip [mailto:cisco-voip-***@puck.nether.net<mailto:cisco-voip-***@puck.nether.net>] On Behalf Of ROZA, Ariel
Sent: Friday, November 3, 2017 1:27 PM
To: cisco-***@puck.nether.net<mailto:cisco-***@puck.nether.net>
Subject: [cisco-voip] jabber-config.xml not being downloaded or being ignored

I have a preexisting installation CUCM 10.5.2 that I am troubleshooting.

Jabber for Windows clients ask for Webex credentials for login, although the jabber-config.xml file exists and is configured to exclude Webex services.
I have checked every possibility and canÂŽt see what IÂŽm missing here.

The jabber-config contents are this:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Policies>
<ServiceDiscoveryExcludedServices>WEBEX</ServiceDiscoveryExcludedServices>
</Policies>
<Directory>
<DirectoryServerType>UDS</DirectoryServerType>
</Directory>
</config>

I have tried Jabber clients 11.6.4 and 11.8.2

The file is loaded to both TFTP serves in the cluster
ItÂŽs accessible via URL
The name is lowercase and the format is UTF-8
I restarted the TFTP servers when needed
The Cisco Support Field in the CSF device is empty.
In the Jabber Client I used the Diagnostics Tool (CTRL-SHIFT-D) and checked that all setings are ok.
I reset the client, cleared all the files under %APPDATA%\Local\Cisco\ and %APPDATA%\Roaming\Cisco and restarted the client.
The Jabber Client can log on, if done manually, specifiing the "Callmanager 9 "mode and the server name/IP. If I switch to Automatic, it asks for Webex credentials (My customer has a couple of Webex accounts, but not enough for all the enterprise, hence he wants avoid Webex).
I checked the jabber.log, but I didn't get any clues.

Is there anything I am missing from the process?

P.S I also posted this question here: https://supportforums.cisco.com/t5/jabber-clients/jabber-config-xml-not-being-downloaded-or-being-ignored/m-p/3209901#M20756

Regards,

Ariel.

[cid:***@01D354A9.52E6A5D0]Ariel Roza
Support Engineer / Southern Cone
t: +54 11 5282-0458<tel:+54%2011%205282-0458>
c: +54 9 11 5017-4417<tel:+54%209%2011%205017-4417>
Av. Belgrano 955 â Piso 20 â CABA â Argentina â C1092AAJ
www.la.logicalis.com<http://cp.mcafee.com/d/avndz8Qd2hJ5-VEV7cTKUedTdEEILIFzxO9EVdEEILIFzDDSjqabbXPUVVZMSyyUqejhPuZQrCO6GOIl1hdJnor6TbCOrqKMSdKndFEzJIWqen-LP3atTS7eLsKCOVvxP1EV78LIth5dqWqJS7-l3PWApmU6CQjrVK_nhjjpd7dQXCzATsS02fTzWApmQ-lenMTqlblbCqOmbAaJMJZ0kIToHMd9_7wqr73DD7zpFrJaBGBPdpb6BQQg2eA27NbSH1Sh7wZkYQggHcQg4fB0yq84aC87RR3Q3h1m9Ew8va14Qgi8MH7Q3rzNI2Yfibf0>
_________________________________________________
Business and technology working as one
[cid:***@01D298D0.103CDF50]

[cid:***@01D354A9.52E6A5D0][DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: tw]<http://cp.mcafee.com/d/FZsScxMw86QnXCzAsPuXwUTsSyyO-OCe78CzASyyO-OCeuvpdEEILLfzDDT3qabxEVd7dXThKr8qHaNk54SRtxIrsKr9JGX3oSVsSCyeSPFEVvW_ccFTvosWZOWrbB-7c6zAsy-NR4kRHFGTovVkffGhBrwqrjdLCXZt5ddAQsTjKqejtPo0epykV_7BY2JicHqvawlSuGCXiFqFsPmiNsxlK5LE2BCX5u1FfUY3joUsYUYrdbtFkJkKpH9oQKCy0hQwg-9uRoeO8Y7GDCy25pCy0xYE4jh0xkN0-KEuwq8aNd413Vg8Cy2h65o-wrsudLXfABNj7eYz> [DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: fb] <http://cp.mcafee.com/d/avndy0OrhvKqehPdXK3ztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPqq8XreCzB_HYMODtZxPHTbFIKnUsMqehObX7khjmKCHtx_BgY-F6lK1FJAS-rLRQkQSjhPteVEVdTdw0_En-DeXrO5qBunNrifQMaR8OJFYG5MHIZlNdBxNxVxAQsT7f6XiFqFsPmiNsxlK5LE2BCX5u1FfUY3joUsYUYrdbtFkJkKpH9oQKCy0hQwg-9uRoeO8Y7GDCy25pCy0xYE4jh0xkN0-KEuwq8aNd413Vg8Cy2h65o-wrsudHYAdjUN3> [DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: DescripciÃ³n: yt] <http://cp.mcafee.com/d/1jWVIq3x0i6jqbZPhOepLtMsrKrhhpvpj73AjhOrhhpvpj7ffICQkmnTDNPPXxJ55MQsCzCZXETdAdlBoG2yrqKMSdKndASRtxIrsKrjh7rpQQsLZvC6kXLIetuVtdBO_3C3hOehvoWyaqRQRrIfYG7DR8OJMddI6TPt-KyCCOqerFTd79KVI04mGTdIx_bUvkzaSDOEvIZldSBiRiVCIByV2Hsbvg5bdSaY3ivNU6CNMVVNUSqmXiFqFsPmiNFtd40zF0xYiZGMtAhUflfd44aPd413Vg8Cy12Fy1ZtgZ0Qglyq827Owhd44ycaNZ0SUYry6MgP60t>

Logicalis Argentina S.A. solo puede ser obligado por sus representantes legales conforme los lÃmites establecidos en el acto constitutivo y la legislaciÃ³n en vigor.
El contenido del presente correo electrÃ³nico e inclusive sus anexos contienen informaciÃ³n confidencial.
El mismo no puede ser divulgado y/o utilizado por cualquiera otro distinto al destinatario, ni puede ser copiado de cualquier forma.

Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you
_______________________________________________
cisco-voip mailing list
cisco-***@puck.nether.net<mailto:cisco-***@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<http://cp.mcafee.com/d/FZsS93gQ86QnXCzAsPtNVUTsSyyO-OCe78CzASyyO-OCeuvpdEEILLfzDDT3qabxEVd7dXThKr8qHaNk54SRtxIrsKr9JGX3oSVsSWed7eStd7b_nVxAsYqekNTnKnjpspUs-ZtUsZR4kRHFGTvjVkffGhBrwqrhdK6XYDtNwse7cFL6XCOsVHkiP5CX5u1FfUY3s4RtxxYGjB1SKmBiRiVCIBzp1nZgYQsT1h4jVsS-yehKr1vF6y0QJSBiRiVCIBziWq817i13UBXlwX8zMuGuq88lCq827Owhd425j43WWxW1EwH4Qg4fB0yq894olzW1IsCr-h-e>

Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you

ROZA, Ariel

2017-11-06 17:35:18 UTC

Permalink

Is this applicable to Jabber for Android? Or does JfA avoids Webex? I was able to log to Jabber avoiding Webex after the first registration, but I am still unable to log on from Android (All DNS Records are in Place).

Have a nice day!

Ariel.

De: ***@gmail.com [mailto:***@gmail.com] En nombre de Brian Meade
Enviado el: viernes, 03 de noviembre de 2017 02:38 p.m.
Para: Ben Amick <***@humanarc.com>
CC: ROZA, Ariel <***@LA.LOGICALIS.COM>; cisco-***@puck.nether.net
Asunto: Re: [cisco-voip] jabber-config.xml not being downloaded or being ignored

Yea, the problem here is the clients don't download the jabber-config.xml until they connect to CUCM which is later.

For first login, you'll need to use provisioning URLs, install switches, or make a custom MSI.

On Fri, Nov 3, 2017 at 1:33 PM, Ben Amick <***@humanarc.com<mailto:***@humanarc.com>> wrote:
Until the first registration they donât get the service exclusion. If the client has any webex accounts it will attempt to connect to those first (or has had in the past â you have to put in a formal support ticket to get it removed). Thereâs a command line switch you can use on the installation of Jabber that will disable the webex on the initial install, and thatâs the fix if they want to maintain having webex business accounts.

Alternatively, you might be able to get a support ticket in to remove your domain from the webex DNS, which the company gets added to because of the cloud messaging built into webex, but I donât know if they can neuter that without neutering the webex accounts proper.

Ben Amick
Unified Communications Analyst

From: cisco-voip [mailto:cisco-voip-***@puck.nether.net<mailto:cisco-voip-***@puck.nether.net>] On Behalf Of ROZA, Ariel
Sent: Friday, November 3, 2017 1:27 PM
To: cisco-***@puck.nether.net<mailto:cisco-***@puck.nether.net>
Subject: [cisco-voip] jabber-config.xml not being downloaded or being ignored

I have a preexisting installation CUCM 10.5.2 that I am troubleshooting.

Jabber for Windows clients ask for Webex credentials for login, although the jabber-config.xml file exists and is configured to exclude Webex services.
I have checked every possibility and canÂŽt see what IÂŽm missing here.

The jabber-config contents are this:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Policies>
<ServiceDiscoveryExcludedServices>WEBEX</ServiceDiscoveryExcludedServices>
</Policies>
<Directory>
<DirectoryServerType>UDS</DirectoryServerType>
</Directory>
</config>

I have tried Jabber clients 11.6.4 and 11.8.2

The file is loaded to both TFTP serves in the cluster
ItÂŽs accessible via URL
The name is lowercase and the format is UTF-8
I restarted the TFTP servers when needed
The Cisco Support Field in the CSF device is empty.
In the Jabber Client I used the Diagnostics Tool (CTRL-SHIFT-D) and checked that all setings are ok.
I reset the client, cleared all the files under %APPDATA%\Local\Cisco\ and %APPDATA%\Roaming\Cisco and restarted the client.
The Jabber Client can log on, if done manually, specifiing the "Callmanager 9 "mode and the server name/IP. If I switch to Automatic, it asks for Webex credentials (My customer has a couple of Webex accounts, but not enough for all the enterprise, hence he wants avoid Webex).
I checked the jabber.log, but I didn't get any clues.

Is there anything I am missing from the process?

P.S I also posted this question here: https://supportforums.cisco.com/t5/jabber-clients/jabber-config-xml-not-being-downloaded-or-being-ignored/m-p/3209901#M20756<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupportforums.cisco.com%2Ft5%2Fjabber-clients%2Fjabber-config-xml-not-being-downloaded-or-being-ignored%2Fm-p%2F3209901%23M20756&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7Ccdb52d32fa194c59bb0308d522e1a54e%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453274894316521&sdata=RDHI4Z%2BE9TgUffC8YxJahReZbRqBWnZSykyOHwdLC7U%3D&reserved=0>

Regards,

Ariel.

[cid:***@01D3570B.CE6D6950]Ariel Roza
Support Engineer / Southern Cone
t: +54 11 5282-0458<tel:+54%2011%205282-0458>
c: +54 9 11 5017-4417<tel:+54%209%2011%205017-4417>
Av. Belgrano 955 â Piso 20 â CABA â Argentina â C1092AAJ
www.la.logicalis.com<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcp.mcafee.com%2Fd%2Favndz8Qd2hJ5-VEV7cTKUedTdEEILIFzxO9EVdEEILIFzDDSjqabbXPUVVZMSyyUqejhPuZQrCO6GOIl1hdJnor6TbCOrqKMSdKndFEzJIWqen-LP3atTS7eLsKCOVvxP1EV78LIth5dqWqJS7-l3PWApmU6CQjrVK_nhjjpd7dQXCzATsS02fTzWApmQ-lenMTqlblbCqOmbAaJMJZ0kIToHMd9_7wqr73DD7zpFrJaBGBPdpb6BQQg2eA27NbSH1Sh7wZkYQggHcQg4fB0yq84aC87RR3Q3h1m9Ew8va14Qgi8MH7Q3rzNI2Yfibf0&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7Ccdb52d32fa194c59bb0308d522e1a54e%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453274894316521&sdata=JGx%2F3CJQTJ4%2B3iwm2lOtLWL%2B26fi%2BNI5l7jUMThMUrY%3D&reserved=0>
_________________________________________________
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ROZA, Ariel

2017-11-06 18:17:32 UTC

Permalink

Sorry, guys.

I found the explanation. I already had it in this technote:
https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/200637-Avoid-Jabber-Authentication-with-the-Web.html

De: cisco-voip [mailto:cisco-voip-***@puck.nether.net] En nombre de ROZA, Ariel
Enviado el: lunes, 06 de noviembre de 2017 02:35 p.m.
Para: Brian Meade <***@vt.edu>; Ben Amick <***@humanarc.com>
CC: cisco-***@puck.nether.net
Asunto: Re: [cisco-voip] jabber-config.xml not being downloaded or being ignored

Is this applicable to Jabber for Android? Or does JfA avoids Webex? I was able to log to Jabber avoiding Webex after the first registration, but I am still unable to log on from Android (All DNS Records are in Place).

Have a nice day!

Ariel.

De: ***@gmail.com<mailto:***@gmail.com> [mailto:***@gmail.com] En nombre de Brian Meade
Enviado el: viernes, 03 de noviembre de 2017 02:38 p.m.
Para: Ben Amick <***@humanarc.com<mailto:***@humanarc.com>>
CC: ROZA, Ariel <***@LA.LOGICALIS.COM<mailto:***@LA.LOGICALIS.COM>>; cisco-***@puck.nether.net<mailto:cisco-***@puck.nether.net>
Asunto: Re: [cisco-voip] jabber-config.xml not being downloaded or being ignored

Yea, the problem here is the clients don't download the jabber-config.xml until they connect to CUCM which is later.

For first login, you'll need to use provisioning URLs, install switches, or make a custom MSI.

On Fri, Nov 3, 2017 at 1:33 PM, Ben Amick <***@humanarc.com<mailto:***@humanarc.com>> wrote:
Until the first registration they donât get the service exclusion. If the client has any webex accounts it will attempt to connect to those first (or has had in the past â you have to put in a formal support ticket to get it removed). Thereâs a command line switch you can use on the installation of Jabber that will disable the webex on the initial install, and thatâs the fix if they want to maintain having webex business accounts.

Alternatively, you might be able to get a support ticket in to remove your domain from the webex DNS, which the company gets added to because of the cloud messaging built into webex, but I donât know if they can neuter that without neutering the webex accounts proper.

Ben Amick
Unified Communications Analyst

From: cisco-voip [mailto:cisco-voip-***@puck.nether.net<mailto:cisco-voip-***@puck.nether.net>] On Behalf Of ROZA, Ariel
Sent: Friday, November 3, 2017 1:27 PM
To: cisco-***@puck.nether.net<mailto:cisco-***@puck.nether.net>
Subject: [cisco-voip] jabber-config.xml not being downloaded or being ignored

I have a preexisting installation CUCM 10.5.2 that I am troubleshooting.

Jabber for Windows clients ask for Webex credentials for login, although the jabber-config.xml file exists and is configured to exclude Webex services.
I have checked every possibility and canÂŽt see what IÂŽm missing here.

The jabber-config contents are this:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Policies>
<ServiceDiscoveryExcludedServices>WEBEX</ServiceDiscoveryExcludedServices>
</Policies>
<Directory>
<DirectoryServerType>UDS</DirectoryServerType>
</Directory>
</config>

I have tried Jabber clients 11.6.4 and 11.8.2

The file is loaded to both TFTP serves in the cluster
ItÂŽs accessible via URL
The name is lowercase and the format is UTF-8
I restarted the TFTP servers when needed
The Cisco Support Field in the CSF device is empty.
In the Jabber Client I used the Diagnostics Tool (CTRL-SHIFT-D) and checked that all setings are ok.
I reset the client, cleared all the files under %APPDATA%\Local\Cisco\ and %APPDATA%\Roaming\Cisco and restarted the client.
The Jabber Client can log on, if done manually, specifiing the "Callmanager 9 "mode and the server name/IP. If I switch to Automatic, it asks for Webex credentials (My customer has a couple of Webex accounts, but not enough for all the enterprise, hence he wants avoid Webex).
I checked the jabber.log, but I didn't get any clues.

Is there anything I am missing from the process?

P.S I also posted this question here: https://supportforums.cisco.com/t5/jabber-clients/jabber-config-xml-not-being-downloaded-or-being-ignored/m-p/3209901#M20756<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupportforums.cisco.com%2Ft5%2Fjabber-clients%2Fjabber-config-xml-not-being-downloaded-or-being-ignored%2Fm-p%2F3209901%23M20756&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7Ccdb52d32fa194c59bb0308d522e1a54e%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453274894316521&sdata=RDHI4Z%2BE9TgUffC8YxJahReZbRqBWnZSykyOHwdLC7U%3D&reserved=0>

Regards,

Ariel.

[cid:***@01D35712.5A8CA170]Ariel Roza
Support Engineer / Southern Cone
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El mismo no puede ser divulgado y/o utilizado por cualquiera otro distinto al destinatario, ni puede ser copiado de cualquier forma.

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