[cisco-voip] Attendant Console Advanced 12.0

[naresh rathore]

hi,



i have to integrate attendant console (in resilient environment) to recently upgraded (from 9.1 to 12). i installed windows 2016, sql 2014 and CUAC software. but when i installed software and configured it as publisher, i couldnt browse to Webadmin page. i decided to shut this VM and configure the second server (which i installed to be configured as subscriber) as publisher. this time i was able to browse to Webadmin page but could only see Engineering and help menu (see the attached). and when i select any of the engineering menu, i see "machine unavailable" in server detail. did somebody face this issue before. I think because i took 2 snapshots for each vm (one after installation of windows and one before CUAC software installation).


Furthermore i have following queries.


1. can i test resilience on demo license?
2. what is the best way to configure resilience for CTI RP and CTI ports. Do i have to configure CUAC1's CTI Routepoint CTI unregistered to point to CUAC2's CTI Routepoint. CTI unregistered of CUAC2's CTI unregistered to CUCM's hungroup?. Do i have to configure CTI unregistered for CTI Ports as well??



Regards



Naray

[naresh rathore]

hi Anthony,



Thanks for your email,




could you also tell me about the cuac advanced installation. i can only see two menus and machine unavailable in server detail as mentioned in my previous email. i installed windows server 2016, sql 2014 evaluation and cuac 12 advanced.



Regards



Naray




________________________________
From: Anthony Holloway <avholloway+cisco-***@gmail.com>
Sent: Tuesday, March 27, 2018 6:06 PM
To: naresh rathore
Cc: cisco-***@puck.nether.net
Subject: Re: [cisco-voip] Attendant Console Advanced 12.0

RE: CTI Route Point Config

When you build the DDI for the queue, in CUACA Web Admin, you will have to build one for each server, with different numbers, and CUACA, via AXL, will use your CTI template to create both CTI Route Points and do the forwarding for you. So, be sure to have the proper CSS for forwarding Unregistered and CTI Failure for it to work properly. There's also a setting on the queue to send cause to, when both are down, and CUACA sets that on the second CTI Route Point.

On Mon, Mar 26, 2018 at 6:43 AM naresh rathore <***@hotmail.com<mailto:***@hotmail.com>> wrote:

hi,



i have to integrate attendant console (in resilient environment) to recently upgraded (from 9.1 to 12). i installed windows 2016, sql 2014 and CUAC software. but when i installed software and configured it as publisher, i couldnt browse to Webadmin page. i decided to shut this VM and configure the second server (which i installed to be configured as subscriber) as publisher. this time i was able to browse to Webadmin page but could only see Engineering and help menu (see the attached). and when i select any of the engineering menu, i see "machine unavailable" in server detail. did somebody face this issue before. I think because i took 2 snapshots for each vm (one after installation of windows and one before CUAC software installation).


Furthermore i have following queries.


1. can i test resilience on demo license?
2. what is the best way to configure resilience for CTI RP and CTI ports. Do i have to configure CUAC1's CTI Routepoint CTI unregistered to point to CUAC2's CTI Routepoint. CTI unregistered of CUAC2's CTI unregistered to CUCM's hungroup?. Do i have to configure CTI unregistered for CTI Ports as well??



Regards



Naray

[Ruben Trujillo via cisco-voip]

Hi Naresh,

I had an issue with missing menus after I first brought the Attendant Console Advanced server online. For me the cause was TSP didn't install correctly and the Telephony service on Windows Server didn't start automatically. Once I installed TSP (as administrator), set the Telephony service to automatic and rebooted the server I could see the missing menus.

Thanks,
Ruben Trujillo
IT Telecom