[cisco-voip] Jabber Phone Services Issue (when connect externally)

[naresh rathore]

hi,



I am facing issue when i connect jabber via internet (MRA). on IPhone, I see following error.


"Cannot connect to Unified Communications Manager server. check your network settings"


for windows Jabber, see the attached Error.


Jabber Version 10.6.0

CUCM Version: 11.5.1.11900-26

Expressway E and C: 8.9


External Jabber was working before. In January, Expressway C certificate was expired. I installed new client and server certificate on C and also uploaded root certificate on E. After that i reboot both Expressway C and E. After that, i was able to login externally but phone service is not working and i am not able make calls.




Regards


Naray

[Ryan Huff]

Everything still good with the internal _cisco-uds SRV record? Can the EXP-C resolve this in DNS?

What shows in the event log of EXP-E/C when Jabber MRA registration is attempted?

Thanks,
Ryan

Sent from my iPhone

On Feb 1, 2018, at 7:27 PM, naresh rathore <***@hotmail.com<mailto:***@hotmail.com>> wrote:


hi,



I am facing issue when i connect jabber via internet (MRA). on IPhone, I see following error.


"Cannot connect to Unified Communications Manager server. check your network settings"


for windows Jabber, see the attached Error.


Jabber Version 10.6.0

CUCM Version: 11.5.1.11900-26

Expressway E and C: 8.9


External Jabber was working before. In January, Expressway C certificate was expired. I installed new client and server certificate on C and also uploaded root certificate on E. After that i reboot both Expressway C and E. After that, i was able to login externally but phone service is not working and i am not able make calls.




Regards


Naray

<Capture.PNG>
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[naresh rathore]

hi Ryan




Thanks for the reply.




I am able to resolve _cisco-uds from my laptop (using the same dns as exp c). and i can see the exp c resolved cucm ip address as well. i took logs of both 2xexpressway E and Expressway C. i upload logs on Collaboration solutions Analyzer. see the attached logs and error. it seems like i have to reboot exp c.




Regards


Naray

________________________________
From: Ryan Huff <***@outlook.com>
Sent: Friday, February 2, 2018 5:47 AM
To: naresh rathore
Cc: up
Subject: Re: [cisco-voip] Jabber Phone Services Issue (when connect externally)

Everything still good with the internal _cisco-uds SRV record? Can the EXP-C resolve this in DNS?

What shows in the event log of EXP-E/C when Jabber MRA registration is attempted?

Thanks,
Ryan

Sent from my iPhone

On Feb 1, 2018, at 7:27 PM, naresh rathore <***@hotmail.com<mailto:***@hotmail.com>> wrote:


hi,



I am facing issue when i connect jabber via internet (MRA). on IPhone, I see following error.


"Cannot connect to Unified Communications Manager server. check your network settings"


for windows Jabber, see the attached Error.


Jabber Version 10.6.0

CUCM Version: 11.5.1.11900-26

Expressway E and C: 8.9


External Jabber was working before. In January, Expressway C certificate was expired. I installed new client and server certificate on C and also uploaded root certificate on E. After that i reboot both Expressway C and E. After that, i was able to login externally but phone service is not working and i am not able make calls.




Regards


Naray

<Capture.PNG>

[Ryan Huff]

Also may want to make sure EXP-C has a good CA trust built for the EXP-E SSL cert (add the the CA root and intermediate certs to the trust store of EXP-C).

Sent from my iPhone

On Feb 1, 2018, at 9:18 PM, naresh rathore <***@hotmail.com<mailto:***@hotmail.com>> wrote:


hi Ryan




Thanks for the reply.




I am able to resolve _cisco-uds from my laptop (using the same dns as exp c). and i can see the exp c resolved cucm ip address as well. i took logs of both 2xexpressway E and Expressway C. i upload logs on Collaboration solutions Analyzer. see the attached logs and error. it seems like i have to reboot exp c.




Regards


Naray

________________________________
From: Ryan Huff <***@outlook.com<mailto:***@outlook.com>>
Sent: Friday, February 2, 2018 5:47 AM
To: naresh rathore
Cc: up
Subject: Re: [cisco-voip] Jabber Phone Services Issue (when connect externally)

Everything still good with the internal _cisco-uds SRV record? Can the EXP-C resolve this in DNS?

What shows in the event log of EXP-E/C when Jabber MRA registration is attempted?

Thanks,
Ryan

Sent from my iPhone

On Feb 1, 2018, at 7:27 PM, naresh rathore <***@hotmail.com<mailto:***@hotmail.com>> wrote:


hi,



I am facing issue when i connect jabber via internet (MRA). on IPhone, I see following error.


"Cannot connect to Unified Communications Manager server. check your network settings"


for windows Jabber, see the attached Error.


Jabber Version 10.6.0

CUCM Version: 11.5.1.11900-26

Expressway E and C: 8.9


External Jabber was working before. In January, Expressway C certificate was expired. I installed new client and server certificate on C and also uploaded root certificate on E. After that i reboot both Expressway C and E. After that, i was able to login externally but phone service is not working and i am not able make calls.




Regards


Naray

<Capture.PNG>
_______________________________________________
cisco-voip mailing list
cisco-***@puck.nether.net<mailto:cisco-***@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip
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<diagnostic_log_RAPCXWE02_2018-02-02_01_55_48.tar.gz>
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